OUR COMMITMENT TO YOU:
VAVA warrants to the original buyer that goods shall be free of defects in material and artistry attributable to manufacture for a period specified in detail below from the date of the buyer’s receipt of product.
Models or sample is shown to buyer are used merely to illustrate the general type and quality of goods, and not to represent that products supplied to the buyer will necessarily conform in all respects to the sample or model. The provisions of this paragraph shall govern all claims for the seller’s failure to comply with this warranty.
ABOUT OUR WARRANTY:
The exclusive VAVA warranty is available only to you, the original purchaser, and becomes valid with your delivery date. VAVA will repair or replace at our discretion any piece of furniture that is defective in material or artistry under the terms and conditions outlined here.
HOW TO PROCEED IF YOU OBSERVE A DEFECT:
First and foremost, should you notice a manufacturing defect, it is essential that you promptly notify the VAVA Authorized Retailer where your purchase was made. If purchased directly from VAVA, contact VAVA directly. To exercise your rights under this warranty, you must submit the original sales receipt and delivery ticket when making a claim.
All upholstery warranties are valid from date of delivery and available only to the original purchaser, provided that the piece is upholstered in the original covering. Coverage is subject to regular use under normal conditions. The VAVA coverings warranty does not include fading or stains from spills such as (but not limited to) acids, solvents, dyes, ink, paint, or other corrosive chemicals or body fluids, or damage resulting from improper handling or exposure to extreme weather or atmospheric condition. We caution consumers against improper cleaning, abuse, negligence, application of chemical products, and exposure of coverings to sunlight, bright light or extreme heat. Items so exposed are not protected by this warranty.
LIMITATIONS AND COVERAGE EXCLUSIONS
Implied Warranties: VAVA makes no implied warranties of merchantability or fitness for a particular purpose. These and all other implied warranties are expressly disclaimed. By implied warranties, VAVA references warranties that the law sometimes implied to have been given to the seller, even though they are not documented in writing. (Some states do not allow an exclusion or limitation on the length of an implied warranty, so the above exclusions/limitations may not apply to you.)
Place of Purchase: This warranty protects purchases from Authorized VAVA Retailers or VAVA directly.
Improper Care and Use: Proper care and usage are essential to preserving your rights under this warranty. This warranty does not apply if your VAVA merchandise is damaged by the use of detergents, abrasives or other harsh cleaning agents.
Accidents, Abuse and Normal Wear & Tear: This warranty does not cover damage resulting from negligence, abuse, normal wear and tear, or accidents: including (but not limited to) burns, cuts, scratches, tears, scuffs, watermarks, indentations or pet damage.
Product Modifications: Any product modification by the retailer, consumer or other parties not authorized by VAVA will void this warranty.
NOTE: THE REPAIR OR REPLACEMENT OF DEFECTIVE GOODS CONSTITUTES VAVA’S ENTIRE OBLIGATION. THERE ARE NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING ANY WARRANTY OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. VAVA SHALL IN NO EVENT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.